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Benefits Solutions Specialist

Benefits Solutions Specialist

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Benefits Service Delivery


Alight Solutions Is Looking For A Benefits Solutions Specialist


As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Health and Wealth Solutions business group within Alight Solutions in Lincolnshire, Illinois. This role has a target start date of January 22nd, 2018.


Your Impact As A Benefits Solutions Specialist

Alight Benefits Solutions Specialists will work with other colleagues on their respective client teams to ensure that projects for those clients are executed from beginning to end. They will apply expertise to drive better outcomes and satisfaction for our clients and their employees. Specific areas that Alight Benefits Solutions Specialists will be responsible for include ongoing operational tasks, analysis and development of our proprietary system, health and retirement plan rule definition, and project management. Alight Benefits Solutions Specialists will build a strong foundation for their career by performing duties in these four areas. They will engage with clients, other internal team members, and external vendors to execute on activities serving our clients and their employees and building a strong line of sight to the end user experience.


Alight Benefits Solutions Specialists will excel in the role if they have strong analytical and problem solving skills, are clear communicators, and have a self-starter mentality. Attention to detail and a continuous improvement mindset are required to help solve our clients complex business needs and streamline our delivery.


Core Responsibility Areas

  • Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue
  • Resolves cases and/or systematic edits for our clients’ employees
  • Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees
  • Manages own work and communicates status to team
  • Understand how to utilize the data on our proprietary system to perform root cause analysis and trending for continuous improvement opportunities.
  • Develop reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.
  • Develops Alight’s proprietary system for new client project requests based upon complete plan rules
  • Problem solves systematic issues by analyzing Alight’s proprietary system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.
  • Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications
  • Define plan rules for new client facing project work
  • Provides creative solutions to continuously improve and optimize client delivery
  • Opportunity to oversee and coach others with regards to a specific project and/or process
  • Lead projects utilizing standard project management disciplines

You Bring Knowledge and Expertise


Preferred Experience:


Knowledge & Experience

  • Ability to learn and apply new skills
  • Strong attention to detail and execution
  • Strong written and verbal communication skills
  • Strong mathematical skills
  • Strong analytical and problem solving skills
  • Ability to work independently with minimum supervision
  • Ability to work under tight deadlines managing multiple tasks
  • MS Office-working knowledge of MS Excel, Word, and PowerPoint
  • Ability to navigate and learn tools within Alight’s proprietary system
  • Ability to problem solve and drive to root cause

Personal Attributes

  • Responds willingly, promptly, and effectively to changing work environments, changing priorities, and new situations
  • Demonstrates the ability to prioritize and balance multiple demands effectively
  • Builds capability to contribute by taking responsibility for own development, tapping multiple sources of learning to deepen own knowledge, seeking out new experiences, and applying learning appropriately
  • Demonstrates applied learning by continuously improving own contribution
  • Ability to quickly identify problems, opportunities, and alternative courses of action
  • Logical and efficient, with keen attention to detail
  • Strong client service orientation with a focus on improving the employee experience
  • Works with and without supervision and has the ability to prioritize and multi-task
  • Maintains confidentiality
  • Teamwork mindset



Bachelor’s degree


We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.


By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  




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