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Training Lead (Training Lead for external client projects) - U.S. Virtual Opportunity

Training Lead (Training Lead for external client projects) - U.S. Virtual Opportunity

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Core BPO Service Delivery


Alight Solutions Is Looking For A Training Lead

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Change Solutions business group within Alight Solutions. The team may consider a virtual resource if the ideal applicant is not located near one of the Alight Solutions locations.



The Advisory and Change Management practice at Alight Solutions is a global change management practice, with team members located across the U.S. and Europe. The team is comprised of change management, communication, training and HR and Financial transformation professionals who specialize in supporting clients as they implement various cloud-based technologies and related operational changes. Our practice supports SaaS deployments, focusing on Workday (HCM and Finance), and to a lesser extent Cornerstone OnDemand and SAP/SuccessFactors often as part of a broader transition/transformation initiative.


Your Impact As A Training Lead
Job Responsibilities:

Our Advisory and Change Management practice is seeking a candidate to fill the role of Training Lead in our growing business. This role leads multiple training engagements across clients, contributes to the development of new products and services and improvements to methodology, and participates in the sales pursuit process with prospective clients.

The Training Lead is accountable for setting the overall training strategy, conducting the needs analysis, developing the tactical plan/curriculum, leading training design, development and deployment activities and contributing to the successful adoption of new ways of working, new processes and new tools for clients implementing SaaS solutions. Strong preference will be given to candidates with training experience in the HR and/or Finance space and/or those with relevant SaaS and Workday (HCM, Finance) functional experience, though this is not a requirement.

The successful candidate will: 

  • Develop and deliver integrated training solutions that adhere to the Advisory and Change methodology and toolkit throughout the project lifecycle to ensure education and adoption of desired outcomes across the organization.
  • Lead one or more training team(s), concurrently, within a matrixed environment to successfully deliver training services to clients.
  • Be comfortable and credible in consulting with clients to develop tailored training strategies that reflect best practices and client nuances, in support of transformation initiatives for HR and Finance Professionals, Managers and Employees.
  • Perform and/or lead the training needs analysis, design and development activities on client engagements.
  • Collaborate with Alight Solutions functional consultants/domain experts to develop training materials that reflect the client-specific solution (people, process, technology, etc.).
  • Partner with client subject matter experts to develop training materials that are relevant to the client configuration, client nomenclature, and business rules and guidance.
  • Develop and facilitate Train-the-Trainer sessions and/or ILT-delivery to end-users. Where required, manage the translations effort (e.g. vendor management) for training materials.
  • Provide guidance to clients on how to deploy training solutions and how to best assess and monitor the effectiveness of the training solutions.
  • Operate in a defined and formal project management environment, using defined standards, and adhering to review/approval cycles, escalations, reporting protocols, etc.
  • Be accountable for all training scope, quality assurance, budget, forecast, resource planning and training program management to meet desired objectives.
  • Contribute to the development and implementation of new training products and services to support the successful rollout of cloud technologies such as Workday.
  • Actively take the initiative to identify opportunities to offer additional services to existing clients and help build the change request.
  • Contribute to the Practice goals for furthering our financial goals.
  • Identify areas to enhance the team’s methodology while contributing to Communities of Practice and special projects.


You Bring Knowledge and Expertise
Required Experience:

  • 7-10 years of relevant work experience, preferably in a consulting environment with an established consulting firm (consideration will be given to candidates with similar internal training experience at a Fortune 500 company in support of technology adoption/organizational transformation)
  • Significant exposure to training related to HR and Financial systems, including self-service tools
  • Knowledge of training methodologies (e.g. ADDIE), instructional design principles and techniques and hands-on experience with training development tools and software (e.g. Captivate, Articulate)
  • Extensive training development experience
  • Experience scoping and estimating training efforts and developing related budgets and timelines
  • Project management experience, including accountability for a budget and achieving clearly defined project outcomes
  • Excellent written and oral communication skills, extensive presentation and facilitation skills, and the ability to interact effectively with all levels of an organization
  • Strong skills in MS Office applications, primarily: Word and PowerPoint
  • Alight Solutions does not require weekly travel per se, and travel will vary by project. Typically,
    travel occurs at key project milestones, e.g. project kick-off, change impact review, training kick off, testing, and training delivery. However, as this is a client-facing role, travel of 40-60% may be needed during peak periods

Bachelor’s Degree in Business, Human Resources, Change Management or relevant field of study

We offer you:

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

About Alight Solutions:

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.


By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Aon business units.

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