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Communication Project Manager

Communication Project Manager

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Alight Solutions Is Looking For A Communication Project Manager


As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Consumer Experience business group within Alight Solutions in Lincolnshire, IL. As a Communication Project Manager you will report directly to the Senior Communication Consultant.


Your Impact As A Communication Project Manager


Job Responsibilities:


Project Management

  • Assists with brainstorming new projects with clients, client leads, sales, and other teams
  • Contributes to planning/brainstorming meetings
  • Assists the sales process for new and ongoing projects by confirming and documenting project scope and the project schedule
  • Coordinates with Sales/Program Manager to obtain senior management/client approval of the project charter
  • Works with internal and external vendors to gather project estimates
  • Understands/ roles and interests of key stakeholders
  • Gathers project information and verifies scope of the project with appropriate contacts
  • Prepares for and participates in project planning meetings
  • Assists in development of project schedule
  • Assists in identifying internal/external project resources
  • Manages/records detailed project requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter
  • Prepares for and participates in project kickoff meeting(s)
  • Monitors/manages project schedules s
  • Notifies of overall project/status
  • Assists in meeting materials
  • Trains the client on tools (reporting, content editor) and trains the various client customer service/help desk teams, as appropriate
  • Implements the approved actions and workarounds required to mitigate risk events and minimize their impact on the project
  • Works with team to ensure all documents are accurate and posted appropriately
  • Completes project and process evaluation, scorecard review, ongoing refresh schedule, and attends internal/external debrief meetings
  • Provides any appropriate project transitions
  • Completes, closes, and archives project documents
  • Continuously reviews process improvements/lessons learned
  • Celebrates achievements/results with team
  • Print Communication
    • assembly procedures, recommends delivery methods, advises project teams regarding print, assembly, and/or postage alternatives, including identification of lower-cost solutions when required
    • basic assembly procedures, monitors shipping or mailing to ensure/confirm delivery, manages print projects, including proof review/approval, and attends press checks for a wide range of print work
    • production quality for all media to ensure accuracy and that established expectations are met
  • Digital/Personalization
    • Ensures completion of requirements for configuration, internal testing, and client/external testing
    • Understands software methodology development processes




  • Understands financial scope of the project
  • Increases financial acumen through the use of appropriate financial tools to ensure billing accuracy and integrity
  • Establishes, communicates, and utilizes appropriate project billing codes
  • Works with Buy Team and follows their process to obtain quotes and select outside vendors, and completes requisition and change order requests
  • Works with the Buy Team to complete the Consolidated Buy Process
  • Monitors/Manages project budgets
  • Manages project scope changes using approved methods
  • Tracks outside supplier expenses and scope changes; reviews outside supplier draft invoices in a timely manner; ensures billing accuracy; provides final outside supplier expense summary reports to appropriate team members at the end of each project
  • Meets revenue utilization target and recoverability/profitability goals while delegating work to others as appropriate
  • Adopts the Operating System and Project Management methodology to create efficiencies and continuously improve standards that drive higher margins/recoverability/profitability
  • Helps build the business with existing clients by listening, identifying possible future needs, and pursuing new or expanded work with them. Shares information with the project lead but also takes a larger role in defining and developing the offer


You Bring Knowledge and Expertise


Required Experience:


  • 1‒3 years of project management work experience
  • 5+ years of professional work experience


Project Management

  • Understands project roles, responsibilities, methodology, tools, and best practices
  • Able to work under tight deadlines without jeopardizing quality
  • Able to anticipate and solve problems
  • Effectively communicates with mid-level management and direct client contacts
  • Focuses on teamwork by building mutual trust and encouraging respect and cooperation among team members
  • Understands basics of how to build a Culture of Excellence—powered by the Operating System—to help accelerate growth, enhance individual and team effectiveness, drive quality, and reduce costs
  • Has basic partnering skills with client or business leadership in the development and achievement of strategies to solve the client need, leveraging multiple tools including technology
  • Adheres to best practices and standard processes for projects across all clients
  • Demonstrates knowledge of client contracts



  • Demonstrates basic understanding of client goals and objectives
  • Begins to ask appropriate questions to guide clients/client leads on how to meet goals/objectives
  • Begins to content knowledge in various subject matters
  • Begins to develop basic knowledge of employee benefits and HR programs
  • Effectively consults on projects with assistance
  • Expands presentation skills with clients/client leads; begins to confidently present creative options to clients/client leads; sees a general overall increase in presentation skill level in client-facing situations
  • Shares point of view or recommendations based on expertise, best practices, and experience



  • Bachelor’s degree or equivalent work experience
  • Knowledge and basic understanding of PMI Project Management process and tools a plus

We offer you


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience


At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions


As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.


By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.



Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  


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