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C# - Genesys Developer - Virtual!

C# - Genesys Developer - Virtual!

Requisition ID 
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Infrastructure Services


Alight Solutions (formerly Aon Hewitt) is looking for a Genesys Developer 


The primary responsibilities are to maintain, enhance, and perform new development on an internal portal site used by business teams to access Genesys configuration and reporting data.  This portal interacts with the Genesys configuration database and historical reporting databases as well as internally developed routing tables.


  • Act as an escalation point for internal Tier 1 support. Assist in troubleshooting and resolving incidents.
  • Write and maintain routing strategies.
  • Seek opportunities to improve stability and reliability of all contact center systems.
  • Respond quickly, efficiently, and professionally to the needs of the business partners.
  • Design creative solutions to meet the requirements of the business partners.
  • Strictly adhere to internal policies and procedures regarding change management and development lifecycle.
  • Provide consulting to internal technology partners


Requirements and Preferences:

  • 4 or more years of experience supporting and developing Genesys systems in an enterprise environment.
  • Strong C#/C++/Java and SQL skills.
  • Strong database skills, must have a strong working knowledge of Genesys Infomart version 7.6 database schema and structure.DB2 experience is preferred, but not required.Genesys PS Toolkit experience would also be helpful. Good working knowledge of call center metrics.
  • Strong working knowledge of Tomcat and IIS.
  • Strong working knowledge of Windows PowerShell
  • Strong working knowledge of web development and associated technologies.
  • Hands on experience reading and interpreting logs (URS, TServer, Stat Server, Icon, Infomart, SIP server, GVP, etc.)Version 8.x experience required.
  • Strong working knowledge of Genesys SIP and media platforms.
  • Working knowledge of supporting subsystems - Windows Server OS, RHEL7, Solaris 10, DB2 and SQL Server database platforms.
  • Experience supporting Genesys Workforce Management, Pulse, GAX and underlying infrastructure.
  • Experience with ACME SBC is helpful, but not required.
  • Solid understanding of telco call routing, protocols, and provisioning.
  • Excellent communication skills, both written and verbal.
  • Strong knowledge of system integration between Genesys , Virtual Hold, Avaya, Cisco, and Nice.
  • Knowledge of Genesys Pure Engage Cloud is preferable, but not required.
  • BA/BS in a technical field, or related work experience.


We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.


By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  


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