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HW Delivery Specialist

HW Delivery Specialist

Requisition ID 
Job Locations 
US-TX-The Woodlands
Job Family 
Benefits Service Delivery


Alight Solutions Is Looking For a Delivery Specialist 

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Large Market business group within Alight Solutions in The Woodlands, Texas.. This early career role is an ideal opportunity for first time job changers or candidates who have recently graduated or are in the process of graduating from college.  This position supports Alight Solution’s benefits administration and HR BPO platform businesses. 



Your Impact As A Delivery Specialist


Job Responsibilities:


Business Delivery Specialists (DS) will engage with clients, other internal team members and vendors to execute on activities to serve our clients and their employees. DSs will be focused on daily operational processes required to deliver services to our client(s), while tracking and improving upon our operational metrics. This may include engaging in client projects, supporting project requirements development, testing and deployment of new functionality. Each DS will be aligned to a specific team or teams within Alight Solutions that administers human resources, health care, payroll and/or retirement programs for a client.  DSs will have a unique opportunity early in their careers to interact with our clients’ employees. This experience allows our DSs to build a strong line of sight to the end user experience. Additional opportunities may include skill development in system testing, project management, vendor management, and client communications.



  • Support end to end client service delivery for Health and Welfare, Defined Benefits or Defined Contributions.
  • Independently handle complex tasks such as client escalations, report analysis, and communication to key stakeholders
  • Manage projects, coordinating with clients, third parties, and other Aon Hewitt services
  • Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
  • Consult and coordinate with Customer Service and other Shared Services
  • Participate in internal client acceptance testing and integration testing
  • Develop client acceptance test plans and support the client testing experience
  • Review and sign off on escalated Benefits Operations Administration (BOA) deliverables  to ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
  • Provide coaching and development of BOAs to create a culture of continuous improvement
  • Documents change orders and changes to plan requirements
  • Ensure SOPs for processing are up to date and match requirements
  • Write and maintain queries
  • Calculate service-related metrics and identify process improvement opportunities

 You Bring Knowledge and Expertise

Required Experience:  

  • Strong written and verbal communication skills including presentation skills
  • Strong problem solving and analytical skills
  • Business/financial acumen
  • Strong listening and interpersonal skills
  • Strong organization skills with the ability to multi-task and drive and prioritize own work
  • Prioritization of BOA work
  • Skilled at properly researching, identifying, and documenting issues
  • Strong attention to detail
  • Effective working in a team environment
  • General knowledge of administrative systems and processes
  • Strong understanding of the TBA System and it’s interactions
  • Understanding of shared services, Customer Service, etc., and interactions with TBA team
  • Familiarity with all components of service delivery related to Health and Welfare domain.
  • Ability to execute key operations management routines and identify enhancement opportunities
  • Effective use of basic business productivity tools and Microsoft applications
  • Working knowledge of benefits related laws and regulations
  • Familiarity with Alight Solutions Best Practices
  • Possesses advanced analytical, technical and problem-solving skills and abilities.



  • Bachelor’s degree (in a business context preferred) or equivalent work experience required.

 We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.


By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  

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