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Consumer Experience Analyst

Consumer Experience Analyst

Requisition ID 
Job Locations 
Job Family 
Product Configuration and Implementation


Alight Solutions (formerly Aon Hewitt) Is Looking For A Consumer Experience Analyst


The Analyst is responsible for the quality assurance of our Consumer Experience web and print based platforms.  The Analyst ensures the system is in compliance with the specific client requirements.  The Analyst creates internal and external data requirement layouts, collects, verifies, edits and processes the data. The Consumer Experience Analyst calculates data results, delivers clear test plans, test plan results, data documentation following standard operating procedures.


Job Responsibilities:


  • Understand a client’s functional requirements
  • Work with the Lead Systems Analysts and the Project Manager to clarify requirements.
  • Work with web and print developers on data configuration
  • Design, update, and deliver unit, integration, regression, and acceptance test plans based on configuration completed in the system.
  • Execute test plans and record results.
  • Create and maintain internal and external data layout requirements
  • Request and verify electronic file transmissions
  • Support client acceptance testing
  • Provide data and testing status to Lead Systems Analyst
  • Assist with the deployment (or migration) of new system updates into the production environment.
  • Support production environment (defects and trends) and execute resolution.
  • Ability to perform strong debugging and problem solving
  • Overall quality, on-time delivery, and accuracy of web, print, and related services


Preferred Experience:

  • Working knowledge of employee benefits including: compensation, equity, health and welfare, 401k, and pension
  • Working knowledge of the Systems Development Life Cycle
  • Working knowledge of data layouts
  • Working knowledge of JIRA or equivalent defect submission tool



  • Bachelor’s degree (with preferred concentrations in Math, Actuarial Science, Finance, Computer Science, Economics, MIS) or equivalent years of industry experience.


We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  

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