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HW Delivery Specialist

HW Delivery Specialist

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Account Management


Alight Solutions is looking For Health and Welfare Delivery Specialists


As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our HWS business group within Alight Solutions. This role aligns to clients in the CBA / Enterprise group. 


Your Impact As A Health and Welfare Delivery Specialist

The Delivery Specialist is accountable for supporting his/her team in providing outstanding service delivery for assigned client(s). The Delivery Specialist is responsible for managing projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management, and coordination with relevant internal and external stakeholders. In addition, the Delivery Specialist is responsible for ensuring quality including identifying process improvements that will lead to improvements in quality and efficiency.


The Delivery Specialist will respond promptly, thoughtfully, and effectively to changing work environments, changing priorities, and new situations and will possess the skills and ability to communicate effectively, and appropriately, with internal resources, clients, and third parties in a global and virtual working environment.



Job Responsibilities:

  • Support end to end client service delivery for aligned domain(s)
  • Independently handle complex tasks such as client escalations, report analysis, and communication to key stakeholders
  • Manage projects, coordinating with clients, third parties, and other Aon Hewitt services
  • Build personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences
  • Consult and coordinate with CS and other Shared Services
  • Participate in internal client acceptance testing and integration testing
  • Develop client acceptance test plans and support the client testing experience
  • Review and sign off on escalated Benefits Operations Administration (BOA) deliverablesto ensure ongoing adherence to standard operating procedures and overall quality of the deliverables
  • Provide coaching and development of BOAs to create a culture of continuous improvement
  • Documents change orders and changes to plan requirements
  • Ensure SOPs for processing are up to date and match requirements
  • Write and maintain queries
  • Calculate service-related metrics and identify process improvement opportunities




You Bring Knowledge and Expertise


Required Experience:

  • Strong written and verbal communication skills including presentation skills
  • Strong problem solving and analytical skills
  • Business/financial acumen
  • Strong listening and interpersonal skills
  • Strong organization skills with the ability to multi-task and drive and prioritize own work
  • Skilled at properly researching, identifying, and documenting issues
  • Strong attention to detail
  • Effective working in a team environment
  • General knowledge of administrative systems and processes
  • Understanding of shared services, Customer Service, etc., and interactions with TBA team
  • Familiarity with all components of service delivery related to specific domain(s)(HW/DB/DC)
  • Ability to execute key operations management routines and identify enhancement opportunities
  • Effective use of basic business productivity tools and Microsoft applications

Preferred Experience:

  • Understanding of the CBA System and it’s interactions
  • Working knowledge of benefits related laws and regulations
  • Familiarity with Alight Solutions' best practices
  • Prioritization of BOA work




  • Bachelor’s degree (in a business context preferred) or equivalent work experience required.


We offer you

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


Our Colleague Experience

At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.


About Alight Solutions

As the leading provider of benefits administration and cloud-based HR and financial solutions, we enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. We are Alight. Reimagining how people and organizations thrive.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.  Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.  




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